Privacy Policy

This Privacy Policy explains how Turtally Awesome LLC ("we", "us", or "our") collects, uses, and protects your personal information when you use TurtleMetrics (the "Service"). Please read this Privacy Policy carefully to understand your privacy rights and choices.

01Information We Collect

1.1 Account Information

• Name and email address (required for account creation)
• Password (encrypted and never visible to us)
• Subscription status and billing history

1.2 Trading Data

• All trades automatically synchronized from your NinjaTrader platform
• Trade details including dates, symbols, prices, quantities
• Performance metrics calculated from your trading data
• Custom tags and categories you create
• Journal entries and analysis notes you add

1.3 Payment Information

• Processed and stored by Polar.sh, our Merchant of Record
• We do not store credit card numbers or banking details
• We only receive confirmation of successful payments
• Polar.sh handles all payment security and compliance

1.4 Usage Data

• Login times and frequency
• Features used within the application
• Browser type and device information
• IP address for security purposes

1.5 Analytics

• We use privacy-focused analytics (Umami)
• No cookies or personal tracking
• Only aggregate usage statistics

02How We Use Your Information

2.1 To Provide the Service

• Maintain your account and subscription
• Calculate and display your trading statistics
• Save and retrieve your trading data
• Process trades from NinjaTrader integration
• Send service-related communications

2.2 To Improve the Service

• Analyze feature usage (anonymized)
• Identify and fix technical issues
• Develop new features based on usage patterns

2.3 What We Don't Do

03Data Storage and Security

3.1 Storage

• Data is stored on secure servers in the United States
• Regular automated backups ensure data safety
• Encryption at rest and in transit

3.2 Security Measures

• SSL/TLS encryption for all data transmission
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Limited access on need-to-know basis
• API tokens for secure NinjaTrader integration

04Data Retention

• Active accounts: Data retained while subscription is active
• Cancelled subscriptions: Data retained until account deletion
• Account deletion: All data permanently deleted immediately upon request
• Legal requirements: May retain data longer if legally required

05Your Rights

5.1 Access and Control

• View all your data within the application
• Export functionality planned for future updates
• Update or correct your information
• Delete your account and all associated data immediately

5.2 Communication Preferences

• Opt out of marketing emails (service emails required)
• Choose notification preferences
• Unsubscribe links in all marketing emails

06Third-Party Services

6.1 Payment Processing

• Polar.sh: Our Merchant of Record who handles all payment processing
• Manages billing, taxes, and payment compliance
• We never see your full payment details
• Polar.sh privacy policy: polar.sh/legal/privacy

6.2 Analytics

• Umami: Privacy-focused, cookieless analytics
• No personal data collected
• Umami's privacy policy: umami.is/privacy

07Data Sharing

We only share data when:

• You explicitly request it (e.g., future export feature)
• Required by law (subpoena, court order)
• Necessary to protect rights and safety
• In aggregate, anonymized form for analytics

08International Users

• Service operated from the United States
• By using TurtleMetrics, you consent to data transfer to the US
• We comply with applicable data protection laws

09Children's Privacy

• TurtleMetrics is not intended for users under 18
• We do not knowingly collect data from minors
• Contact us immediately if you believe we have minor's data

10Data Breach Notification

In the event of a data breach:

• Affected users notified within 72 hours
• Email notification with details and recommendations
• Public notice on our website if email unavailable
• Full cooperation with authorities as required

11Updates to Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes:

• We'll update the "Last updated" date at the top
• We'll notify you via email or prominent notice in the Service
• Your continued use constitutes acceptance of changes

12Contact Information

For privacy concerns or requests: